Fault: "the phone will not turn on and displays a message 0 percent battery"
Your words, do you even see them?
Fault: "Handset randomly powers off. usually happens when the handset has been loaded with a few apps. some days it happens multiple times and other days not at all. hard reset fixes it temporarily but re occurs once apps are loaded."
...don't load them.
We don't support them.
Also, the apps I found on your phone were all free games. Or malware pretending to be free games. Whichever.
Fault: "software problem not fucntion properly"
You don't know your software from a hole in the ground, so no. This will not fly. You will be hearing from our No Fault Found phone flying monkeys shortly.
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