Some days, I should get combat pay.
My last phone of the day, it's been quoted and paid, I'm to do an out of warranty repair. Easy, right?
They quoted for a new usb jack. The usb jack just has a bit of paper in it. But the phone won't power on properly...
After doing a fabulous little dance that ended up involving two level 3 techs, the line manager, and the technical manager, the phone got sent to level 3 with a note DO repair the IC driver fault, do NOT replace the usb jack, DO order a usb jack and deliver to the line manager, do the hokey pokey...
The phone's still OOW 'cause they've cracked the front case and stuff, so we're finangling: they paid for a usb jack, they will see a usb jack listed, we will not charge for the IC driver repair, it all kind of sort of works. Ish.
Anything to avoid having to try to explain the whole thing to an end user, who may or may not know what a usb jack is, nevermind an IC driver.
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