I am a mobile phone repair technician - a level 1 engineer. We all have our quirks and our silly moments, and I get to watch quite a few of them pass my workbench.

Thursday, 14 February 2013

Tickets of the Day


Note: handset replaced, previous handset had same fault
Fault: Cx not happy with battery life - only lasts for 4 days.

...sounds like a manufacturer issue. I'd report it to them, but I'm pretty sure they already know. Let me check for a service bulletin... manufacturer: all, model: all current models...

You dip.

Fault: The screen is broken. Too sensitive. it unlocks in pocket and pocket dialed the police accidentally without the customer knowing

a) touching the screen doesn't unlock the phone
b) yes, they are complaining that their phone works too well
c) I bet the police nearly bust a gut laughing at you

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