I expected the lull over the holidays, as shops and service providers close and stop filtering phones through to us for a few days.
I expected the influx of brand-new phones from people who don't know how to use them yet, possibly with bits of wrapping paper still clinging to them (not yet, but we've come close).
What I didn't fully expect was the rush of disgruntled, didn't-get-a-new-phone customers who really wanted a new phone and are going to Plan B, claim theirs is broken.
More than half the phones I'm seeing are No Fault Found, this week, and if you count phones where the customer has wildly exaggerated the phone's faults, that pushes it up to most of them. I feel as though I'm actually disappointing a customer every time I repair a phone, because we all know they don't want this phone, they want an excuse to get a shinier phone. I am just delivering the bad news that no, the Evil Empire is not paying for it.
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