I am a mobile phone repair technician - a level 1 engineer. We all have our quirks and our silly moments, and I get to watch quite a few of them pass my workbench.

Friday, 5 October 2012

Oh, the Adventure

I wonder who'll play me in the movie.
Allocations gave me a set of a very new model phone to refurb for O-Company. O-Company phones come in without batteries, and leave without batteries.
And it's new. I don't HAVE a battery for it.

So, I ask Allocations. No: only O-Company ones have come in so far, they have no battery for that model.

So I ask along the Evil Empire line. Nobody else has seen that model yet. No batteries.

So I ask the technical manager. He has no idea.

So I ask the line manager. She says to ask the technical manager.

So I go back to the technical manager. He says to go back to the line manager.

The line manager doesn't know, but someone named Jackie might.

I go find Jackie in QA. She has no battery. QA hasn't seen that model yet and doesn't have a battery for it either.

Jackie promises to go ask someone named Mark, and come back if there's any luck.

I stand in the aisle calculating how much I'm getting paid for standing there.

Jackie has no luck, but says that I could try to request a battery from Stores with a special form but 'they probably don't have one'.

I go back to the line manager, and ask to make the request from Stores. Line manager says yes, I just need the part number.

I open up the model's manual. There is no battery listed. No part number.

I go back to the technical manager. He doesn't know how to find the part number.

I fill out the form and take all the information except the part number to Stores, where I sniffle forlornly at them.

Stores has mercy, and goes to look for the battery part number and battery for me, the hard way.

And Stores succeeds! I get the only battery in the universe for that model! I immediately write my name and 'mine, back off, grrrr' on it in black marker.

Then, an hour after starting, I finally get to testing and refurbing the phones...

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