When I call someone up (with an 'Evil Empire courier' list), I have one goal and one plan: arrange for their possibly-broken phone or tablet to travel from THEM to US. If they want anything else whatsoever, I can give them someone else's number to call.
This is too complicated for some people.
Or maybe they're just lonely.
One guy treated me to about 8 minutes of how he would like the world, the repair process, the Evil Empire, etc, to work, but didn't ever get down to the specifics of what he would like me (or anyone) to actually do. So I said 'mm hmm' and did nothing.
One lady wanted us 'to actually fix her phone'. From the records, it's been sent in four times: no fault found no charger sent, no fault found no charger sent, no fault found charger is broken recommend she replace it, no fault found CHARGER IS BROKEN TELL HER TO REPLACE IT. So in a tone of tender concern (I hope), I tell her that we can absolutely look at every single part under a 10x microscope again, no problem, but I see in the notes that her charger is definitely faulty, I do apologize if they didn't pass that on clearly...?
She sent it back in. The engineer is going to be fantasising about stabbing her with the soldering iron, I suspect.
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